Last Updated: Thursday, February 20, 2026]
1. Overview
This Refund & Returns Policy applies to purchases made through Shop.yelogift.net, operated by YELO GLOBAL LTD (Company No. 15620500), registered in England and Wales.
We aim to ensure customer satisfaction while maintaining fair and transparent return conditions.
2. Returns Eligibility
Customers may request a return within 14 days of receiving the item.
To be eligible for a return:
• The item must be unused and unworn
• The item must be in its original condition
• All original tags must be attached
• The item must be returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
• Undergarments
• Swimwear (if hygiene seal is removed)
• Items marked as “Final Sale”
4. Return Process
To initiate a return, customers must contact us at:
Please include:
• Order number
• Full name
• Reason for return
• Clear photos (if item is damaged or incorrect)
Our support team will respond with return instructions within 2–3 business days.
5. Refunds
Once the returned item is received and inspected:
• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method
• Shipping fees are non-refundable unless the return is due to our error
Processing times may vary depending on your payment provider.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We may request supporting photos to resolve the issue promptly.
7. Return Shipping Costs
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we are not responsible for lost return parcels.
8. Exchanges
We currently do not offer direct exchanges. Customers may return eligible items and place a new order.
9. Contact Information
YELO GLOBAL LTD
Registered in England and Wales
Company No. 15620500
Email: support@yelogift.net
Website: https://shop.yelogift.net